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French language expert
Number of Views: 22
Name: Neha Mishra
Functional Area: KPO
Preffered Timings to Contact: Day Time
State: Delhi
Phone: 9717573300
City: Gurgaon
Qualification: B.A
My-Resume

Neha Mishra361/6, Flat No. 4, Near Chaupal. Sultanpur, New Delhi â110030

Neham992@gmail.com

0 9953715089

Objective:

To utilize my all abilities through my experience and knowledge to meet the demand of professional world provided opportunities to do so.

Technology Used

MS Office, Outlook, Mpics tools, Bugnizer. Dshboard

Binary semantics LTD (Google India Pvt. Ltd, Gurgaon) 02.06.2014- Till Date

Data Analyst (French Language Expert)

Binary semantics is vendor of Google who handles most of the process of Google. For examples Google shopping (online/offline shopping).

Professional Details:

Successfully handling two different processes and helping the team of 40+ employees.

Google Ad-words knowledge & Exposure to Google Products & Shopping

Review the promotions receive from different clients i.e. Target, BNH, Webrestaurant etc.

Verify the genuine offers provided by different sites/client and provide confirmation to make it live for further usage by customers.

Also work on reject reports to find out the reason behind the rejections and also find out the possible ways to reduce the number of rejected promotions

Report the same to higher management for further analyst and share the view point on investigations made on each promotions so that similar details can be share with client to avoid any kind of error from their side in future.

As a part of troubleshooting, helping client to upload their promotions in case they struggle while uploading. And pass on the same issue to technical team so that they can work on the quality of the site and improve it.

Also do quality checkup of the promotions reviewed by other team mates.

Handling high volume of work during the holiday seasons

Work on escalations made by client

Regular Client interaction/servicing and provides project status to MTV team

Also converting the quotes in French language for their respective clients

Additional responsibility

POC (Point of contact)

Taking interviews to get the new and eligible resource for the organization who can actively perform all the task provided by the organization

Also giving the training to new resources and make them ready to take the challenges which can contribute towards the same organization goal.

Successfully handled Remote knowledge transfer sessions and participating in daily call activity for new migration.

Finding out process gap and fixing them. Updating the SOP per the changes and getting approval from higher management.

Standardizing the procedures for maintaining the logs which include the errors, exception, quarries and transaction charge-off and sharing the same with the leadership and across the area.

Maintaining monthly and weekly Dashboards, MIS (Excel report) and performance reports.

Analyzing and Incorporating the suggestions / feedback received from the client.

Ability to meet tight deadlines and work under pressure.

Also actively participating in extra fun activity to make the work environment more friendly and

Rewards & Recognition:

Client Appreciations and quarterly star performance award in every quart for handling process independently under minimum supervision with High volume.

Successfully conducting the training for new joiners in the process and awarded for the same

Also awarded to get 100% attendance in office

Educational Qualification:

French Language(B1 level) Course from Alliance Françaises De Delhi

B.A (Economics) from IGNOU in the year 2014

10th and 12th from CBSE board

Personal Details

Name : Neha Mishra

Fatherâs Name : Mr A.K. Mishra

Date of Birth : 20-02-1992

Gender : Female

Nationality : Indian

Marital Status : Single

Language Known : French, Hindi and English

Passport : Yes



Declaration

I hereby declare that the given above information are true to the best of my knowledge and belief and can be supported with reliable documents when needed.

 
 
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