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Openings for Application Support Engineer
by Amazon Development Centre (India) Pvt Ltd
Experience: Fresher
Salary: Best in industry
Email dubpooja@amazon.com
Telephone: N/A
Role Category:Technical Support Engineer
City: Hyderabad, Secunderabad
Job Description
We are looking for passionate, hard-working, and talented Technical Support Engineers who have experience
supporting innovative, mission critical, high volume applications. You will have an enormous opportunity to
work within multiple systems analyzing and identifying the common issues, and driving the teams towards
resolution to have a positive impact on customer experience. This job requires you to hit the ground running
and your ability to learn quickly and work on disparate and overlapping tasks will define your success. 

Key Responsibilities:
Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software
deployments and migrations, host management and automate routine operational tasks. 
The position requires a combination of strong troubleshooting, technical and communication skills and includes
a mix of on call and operational tasks and may involve small-project software development work. 
Support team operates in 24x7x365' manner; involve working in night shifts and on weekends in rotations.
Support Engineers also develop tools and automation to achieve human free operations. They use the right tool
for the job, and modify software in a way that leverages the overall system architecture. 

If you have a strong Application Support background, are interested in aggressive growth and have passion to
develop tools at large scale, this is the opportunity for you.

You will be required to 
Understand high-level technical aspects of existing systems and services.
Provide support of incoming tickets, including extensive troubleshooting tasks.
Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web
technologies.
Software deployment support in staging and production environments.
Develop tools to aid operations and maintenance.
System and Support status reporting.
Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
Work with support team for handing-off or taking over active support issues and creating a team specific
knowledge base and skill set.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Providing support directly to Developers and architects to help reproduce and resolve customer issues
Driving projects that improve support-related processes and our customer's developer support experience

Basic Qualifications 
A technical background (BS/MS in Computer Science/Engineering or related discipline/experience)
2 Yrs to 5 years experience
Strong Unix base O/S experience or proven ability to pick up Linux quickly
Ability to do scripting (any one of Shell, Ruby, Perl etc.)
Strong debugging/troubleshooting skills
Familiarity with programming languages Java or C++ or C
Ability to write complex SQL queries is added advantage
Excellent verbal & written communication skills
Strong understanding of support - tickets, monitoring, processes and metrics
A passion towards problem-solving
Strong decision-making ability
Must be able to think proactively; excellent follow-through and attention to details.
Willing to work in 24x7 on-call support (on rotation basis)
Knowledge on distributed applications/enterprise applications is plus. 


Preferred Qualifications 
A technical background (BS/MS in Computer Science/Engineering or related discipline/experience)
2 Yrs to 5 years experience
Strong Unix base O/S experience or proven ability to pick up Linux quickly
Ability to do scripting (any one of Shell, Ruby, Perl etc.)
Strong debugging/troubleshooting skills
Familiarity with programming languages Java or C++ or C
Ability to write complex SQL queries is added advantage
Excellent verbal & written communication skills
Desired Candidate Profile
Education : PG Courses,UG Courses,
Profile :
Education:UG -Any Graduate - Any Specialization, Graduation Not Required 
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required 
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Contact Details
Recruiter Name : HR
Job Code : N/A
Contact Company : Amazon Development Centre (India) Pvt Ltd, Hyderabad, Andhra Pradesh.